Background page title

General Data Protection Regulation (GDPR)

This Privacy Policy sets out and informs you of the manner in which LD Home uses and protects the information you transmit to us, if any, when you use this site accessible from the following URL: http: // www. ldhome.lu (hereinafter the "Site").

By using our site, you agree to our Privacy Policy and the Terms of Use set out below.

The Privacy Policy relates to the collection and use of personal information that you provide to us through the use of our website.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time.

This Privacy Policy is in addition to all other terms and conditions applicable to our site.

The use of third party sites (which may be linked to our website) is under your responsibility. In this case, we invite you to consult the privacy and confidentiality policy of these third-party sites.

Your personal data

You provide us with a certain amount of personal data relating to your identity (last name, first name) as well as your contact information (e-mail address and telephone number). The same is true when you submit requests or contact us.

The personal data that we are thus able to collect and process are as follows:

  • Your name, your first name, your e-mail address, your telephone number, your postal address
  • Your electronic credentials, such as your IP address
  • Your preferences in terms of real estate searches

Responsibility for the processing of your personal data

LD Home (hereinafter 'we', 'our'), informs you that, for the purposes set out below and in order to be able to provide its services, as well as to transmit information and contact requests relating to real estate advertisements specific to through its website (hereinafter referred to jointly as 'services') and for the operation of said website, performs the processing of personal data provided by you or otherwise acquired during the performance of the services and / or during your browsing on this website, as responsible for this treatment.

Duration of data retention

Your personal data will be stored by us for a period of 36 months from the end of the last commercial relationship with our agency. Or for the legal duration stated in a possible contract that could be established with you.

Methods of processing your personal data

The processing of this data is carried out in the context of appropriate procedures and measures to protect the security in terms of the integrity, confidentiality and accessibility of the user's data, in accordance with the applicable legislation. This data processing is intended for their use, including collection, recording, organization, updating, selection, retrieval, comparison, interconnection, blocking, communication, deletion, combination of two or more of the above activities, and also aim at profiling based on the preferences expressed during the navigation on the site, within the limits necessary for the pursuit of the purposes for which the data were collected.

Purposes of the treatment

The processing of your personal data is carried out within the framework of the purposes defined prior to its application by us, namely:
The processing is necessary to provide you with the information or services you have requested (including: a request for information about a real estate advertisement, a contact request to establish a commercial link), but also to collect information enabling us to improve our site, our products and services (in particular by means of cookies). The nature of the services provided requires communication to our company and the automated processing of data and information concerning the location, typology and characteristics of the properties sought. These data and information, as well as their processing, are essential to meet and respond to your requests. Comply with any related obligations under applicable regulations.
If necessary, exercise and / or defend a right with the competent authority.

Legal basis of treatment

The legal basis for the processing of your personal data referred to in point 1 of the above purposes is the need for our company to ensure the performance of the contract to which you are a party as part of the service request.

The processing of your personal data referred to in point 2 of the above purposes is based on the need to fulfill any obligation under the applicable law relating to the provision of services.

The processing of your personal data referred to in point 3 of the above purposes is based on the legitimate interest of our company, the exercise and / or defense, if any, of your rights with the competent authorities.

Nature of data disclosure and consequences of non-disclosure

The disclosure of your personal data and, as indicated, your profiling is a necessary condition for the processing carried out for the above purposes.

Therefore, in case of non-disclosure of your personal data and / or your opposition to it, our company will not be able to provide the services, nor fulfill any associated obligation under the applicable law.

Topics to which your data may be communicated or may become aware

The processing of your data will be done by persons designated by our company and who occupy functions related to this treatment such as customer service employees, real estate agents or staff in charge of the maintenance of computer systems.

For all the above purposes, data may be communicated in Luxembourg or abroad, to third parties such as tax and legal consultants of our company in relation to its obligations, to companies and technical consultants in charge of management and maintenance of our information systems, software and databases, financial services companies, administration, archiving, auditing and budget certification, in any case in close relationship and within the limits of fulfillment of their respective tasks and activities.

Security

We make every effort to ensure the security, integrity and confidentiality of personal data and information transmitted to / via our site and to prevent their access to unauthorized third parties. To do this, we are reviewing and updating our security measures based on current technologies. Unfortunately, no data transmitted over the Internet can be guaranteed as totally secure.

In addition, our employees and contractors who provide services related to our information systems are required to respect the confidentiality of personal information held by us. However, we can not be held responsible for events resulting from unauthorized access to your personal information.

Cookies

Cookies are small data files that can be sent from a website to the user's terminal (usually the browser), where they are stored before being retransmitted to the site at the next visit. A cookie can not recover any other data from your device's hard drive, transmit computer viruses or acquire e-mail addresses. Cookies can be used by both the site owner and third parties and can be easily disabled by you.

LD Home, in order to provide its services, needs to use cookies, including third-party cookies, through our site. If you decide to disable the use of cookies, we warn you that, for purely technical reasons, we may be unable to provide certain services or insure them in the manner that you expect.

For more information about the cookies used by our website and the procedure to activate / deactivate them, even individually, we invite you to read the information below.

Cookies used on this site:

Cookies needed

JSESSIONID Used in the J2EE web application framework and used for session tracking.

AWSELB Token used to identify your persistent session on the Elastic Search load balancing

PHPSESSID Token used to identify your unique session on the site, as well as to maintain window integrity during transactions.

How to control or delete cookies:

Most internet browsers are initially set to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies have been sent to your device. There are several ways to manage cookies. Please refer to your browser instructions or help screen for more information on how to adjust or change your browser settings.

You can also set your cookies directly in the settings of your computer:

  • Google Chrome : https://support.google.com/chrome/answer/95647?hl=fr
  • Internet Explorer : http://windows.microsoft.com/fr-fr/internet-explorer/delete-manage-cookies#ie=ie-11
  • Mozilla Firefox : http://support.mozilla.org/fr/kb/activer-desactiver-cookies
  • Safari : http://www.apple.com/fr/privacy/use-of-cookies

If you disable the cookies we use, this may have implications during your experience on the site. If you use different devices to access our site, you will need to make sure that each browser for each device is set according to your cookie preferences.

Your rights and contacts

As an interested party in the processing of your personal data, processed by this website by LD Home, you are able to exercise, at any time, the following rights:
The right to obtain confirmation of the existence or not of personal data about you and, in this case, to obtain access and copy. Except as otherwise provided by applicable law, LD Home may deny you the opportunity to obtain such a copy in the event that it could affect the rights and freedoms of others;
The right to obtain information concerning:
The origin of your personal data;
The purpose and methods of processing your personal data;
The logic applied in the case of a treatment carried out using electronic instruments;
Identification details of the owner and, if appointed, the managers and the representative of the protection of privacy;
The persons or categories of persons to whom personal data may be communicated;
The right to obtain:
Updating, rectification, integration of your personal data;
The deletion, anonymisation or blocking of data processed in violation of the law, including those which are not necessary for preservation in relation to the purposes for which the data were collected or subsequently processed, in the cases envisaged by the applicable law;
Limiting the processing of your personal data in the cases provided by law;
The right to object, in whole or in part:
For legitimate reasons of processing personal data concerning you, although they are relevant for the purpose of the collection;
The processing of personal data concerning you for the purposes of sending advertising material or direct sales or for carrying out market research or commercial communication;
The right of:
Revoke your consent at any time, if it constitutes the legal basis of the treatment, without prejudice to the legality of the treatment based on consent prior to revocation;
Submit a complaint to the supervisory authority;
In the cases provided by applicable law, receive your data in a structured format, in common use and readable by automated devices;
The right to obtain the certificate that each of the recipients to whom the personal data were transmitted has been notified of any corrections, cancellations or limitations of the processing, except in the case where such fulfillment is revealed or involves recourse to means manifestly disproportionate to the protected right. In any case, at your express request, you will also be able to obtain the details of these recipients.

For any request for contact or for the exercise of your rights, exclusively relating to the protection of data, you can contact our services by email: info@ldhome.lu